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Instant Messenger Account Management

An instant messenger account must be created to establish the connection between the Business Bot Platform and the instant messenger. In the documentation of the respective instant messenger you will find a detailed description, which steps are necessary to get the user account credentials. The account information provided by instant messenger is required for the connection and is described in the following section.

The following table lists the supported rich media types of the Business Bot platform:

Media-Type Photo Video File Voice Location Contact Favorite Keyboard (proprietary) Keyboard (generic)
Messenger Receive Send Receive Send Receive Send Receive Send Receive Send Receive Send Receive Send Receive Send Receive Send
Telegram OK OK OK OK OK OK OK OK OK OK NAP NAP NAM NAM NAP NAP OK OK
WeChat OK OK OK OK NAM NAM OK OK OK OK NAP NAP NAP NAP NAM NAM OK OK
Skype for Business NAP NAP NAP NAP NAP NAP NAP NAP NAP NAP NAP NAP NAP NAP NAP NAP OK OK
Slack OK OK OK OK OK OK OK OK NAM NAM NAM NAM NAM NAM NAM NAM OK OK
XMPP OK OK OK OK OK OK OK OK NAM NAM NAM NAM NAM NAM NAM NAM OK OK
Threema OK OK OK OK OK OK OKF OKF OKT OKF NAM NAM NAM NAM NAM NAM OK OK
Facebook OK OK OK OK OK OK OK OK OK OK NAM NAM NAM NAM NAP NAP OK OK
Signal OK OK OK OK OK OK OK OK OKP OKP NAP NAP NAM NAM NAP NAP OK OK
Microsoft Teams OK OK OK OKC OK OKC OK OKC OKT OKT NAM NAM NAM NAM NAM NAM OK OK

OK Supported
NAP Not supported by BBP
NAM Not supported by Messenger
OKF As file
OKT As text message
OKP As image message
OKC As card message (Link to content hosted by BBP FileStore)