Queues¶

A queue is required by a chatbot for logical message assignment in order to exchange messages between the instant messenger and the business system.

As of release R2020 FP2032, the queue for a chatbot is automatically created when the chatbot is created and deleted when the chatbot is deleted.

Show Queue¶

Two different queues can be displayed for a chatbot. To display the queue for messages that have been sent via the WebUI, use the navigation bar on the following page:

Navigation bar: Message Delivery → Job Processing → Choose the queue of the chatbot

If you want to view the queue on which a chatbot has exchanged messages with a business system, use the navigation bar to open the following page:

Navigation bar: System-Integration → Job Processing

An overview which chatbot uses which queue is listed on the following page:

Navigation bar: System-Integration → Queues