Instant Messenger Account Management¶

An instant messenger account must be created to establish the connection between the Business Bot Platform and the instant messenger. In the documentation of the respective instant messenger you will find a detailed description, which steps are necessary to get the user account credentials. The account information provided by instant messenger is required for the connection and is described in the following section.

The following table lists the supported rich media types of the Business Bot platform:

Media-Type	Photo		Video		File		Voice		Location		Contact		Favorite		Keyboard (proprietary)		Keyboard (generic)
Messenger	Receive	Send	Receive	Send	Receive	Send	Receive	Send	Receive	Send	Receive	Send	Receive	Send	Receive	Send	Receive	Send
Telegram	`OK`	`OK`	`OK`	`OK`	`OK`	`OK`	`OK`	`OK`	`OK`	`OK`	`NAP`	`NAP`	`NAM`	`NAM`	`NAP`	`NAP`	`OK`	`OK`
WeChat	`OK`	`OK`	`OK`	`OK`	`NAM`	`NAM`	`OK`	`OK`	`OK`	`OK`	`NAP`	`NAP`	`NAP`	`NAP`	`NAM`	`NAM`	`OK`	`OK`
Skype for Business	`NAP`	`NAP`	`NAP`	`NAP`	`NAP`	`NAP`	`NAP`	`NAP`	`NAP`	`NAP`	`NAP`	`NAP`	`NAP`	`NAP`	`NAP`	`NAP`	`OK`	`OK`
Slack	`OK`	`OK`	`OK`	`OK`	`OK`	`OK`	`OK`	`OK`	`NAM`	`NAM`	`NAM`	`NAM`	`NAM`	`NAM`	`NAM`	`NAM`	`OK`	`OK`
XMPP	`OK`	`OK`	`OK`	`OK`	`OK`	`OK`	`OK`	`OK`	`NAM`	`NAM`	`NAM`	`NAM`	`NAM`	`NAM`	`NAM`	`NAM`	`OK`	`OK`
Threema	`OK`	`OK`	`OK`	`OK`	`OK`	`OK`	`OKF`	`OKF`	`OKT`	`OKF`	`NAM`	`NAM`	`NAM`	`NAM`	`NAM`	`NAM`	`OK`	`OK`
Facebook	`OK`	`OK`	`OK`	`OK`	`OK`	`OK`	`OK`	`OK`	`OK`	`OK`	`NAM`	`NAM`	`NAM`	`NAM`	`NAP`	`NAP`	`OK`	`OK`
Signal	`OK`	`OK`	`OK`	`OK`	`OK`	`OK`	`OK`	`OK`	`OKP`	`OKP`	`NAP`	`NAP`	`NAM`	`NAM`	`NAP`	`NAP`	`OK`	`OK`
Microsoft Teams	`OK`	`OK`	`OK`	`OKC`	`OK`	`OKC`	`OK`	`OKC`	`OKT`	`OKT`	`NAM`	`NAM`	`NAM`	`NAM`	`NAM`	`NAM`	`OK`	`OK`

OK Supported
NAP Not supported by BBP
NAM Not supported by Messenger
OKF As file
OKT As text message
OKP As image message
OKC As card message (Link to content hosted by BBP FileStore)